Technologist /
I connect human experience to the systems that deliver it.
Working across service design, business architecture and product delivery — helping organisations align strategy, systems and technology around real human outcomes. Sydney · remote globally.
Currently — embedded in a public-sector team.
Practice /
- Service DesignBlueprinting end-to-end experiences across staff, systems and customers.
- Product DevelopmentDiscovery, design and delivery alongside AI, engineering and leadership.
- StrategyRoadmaps, priorities and operating clarity — aligning decision-making to outcomes.
- AI in practiceResponsible adoption of intelligent tools, agent workflows, planning and coordination.
Featured /
Case Studies /
Designing an Experience Model to Align Human Outcomes with Enterprise Architecture Across Health, Aged Care and Disability
AI-Assisted Product Development — Building a Radio Streaming Platform with AI as a Coding Partner
Consolidating Merchant Origination — Replacing Six Legacy Systems with a Single Banker Experience
Resources /